Lumié Points are loyalty points earned through eligible purchases and member activities. Points can be redeemed for rewards, discounts, and exclusive member benefits through the Rewards Vault.

Simply create a Lumié account and you'll automatically become a Lumié Rewards member.
New members receive 100 bonus Points upon successful registration.

Earn 1 Lumié Point for every S$1 spent on eligible purchases made at My Lumié Scent online store.
Points will be credited to your account within 7 days after your purchase is completed.

Points are awarded on the final net amount paid after discounts, vouchers, and promotional deductions have been applied.
Shipping fees, gift cards, and selected promotional items may not be eligible for points accumulation.

If a refund is approved, the corresponding points earned from that purchase will be deducted from your account.
If the refunded purchase contributed to your tier qualification, your membership tier may also be reviewed and adjusted accordingly.

Points may be redeemed in preset denominations of S$5, S$10, and S$20 at a rate of 50 Points = S$1. Reward vouchers cannot be used in conjunction with ongoing promotions, discounts, bundle deals, or other promotional offers unless otherwise stated.

No. Once points have been redeemed, the redemption is final and cannot be reversed or refunded.
Any returned or exchanged products purchased using redeemed rewards will follow our standard return policy, but redeemed points will not be reinstated.

No. Lumié Points are personal and non-transferable.
Points cannot be sold, exchanged, gifted, or combined with another member's account.

All Lumié Points are valid for 12 months from the date they are issued.
Unused points will automatically expire after their validity period and cannot be reinstated.

Bonus Birthday Points will be credited to eligible members during their birthday month.
Your birthday must be added to your account before your birthday month to qualify. Birthday Points are valid for 12 months from the date of issuance and are credited once per calendar year.

Referrer (you) receives a S$5 discount code once the Referee (your friend) completes their first qualifying purchase. Referee (your friend) receives a S$5 discount code on their first purchase.
Referral discount codes apply to regular-priced items only. Referral codes cannot be used together with other promotions, discounts, or promotional offers and are not stackable.
Referrer codes are valid for 90 days from the date of issuance. The Referrer must be an existing customer with at least one completed purchase.
There is no limit to how many friends you can refer.

If the referred order is cancelled, refunded, or found to be ineligible, the referral reward may be revoked.

Yes. Please ensure your email address, mobile number, and birthday details are accurate and up to date.
Lumié is not responsible for missed rewards or benefits resulting from inaccurate account information.

The programme is open to individuals aged 18 years and above.
Membership is free and available for eligible customers who create a registered account.

If you experience:
• Missing points
• Incorrect points balance
• Reward redemption issues
• Tier qualification discrepancies
Please contact our Customer Care Team lumieshopify@gmail.com with:
• Your registered email address
• Order number
• Relevant screenshots or supporting documents
We will investigate and resolve the issue as soon as possible.

Lumié reserves the right to modify, suspend, or terminate any part of the Rewards Programme, including point earning rates, redemption values, tier benefits, and programme terms, at any time without prior notice.
Any abuse, misuse, fraudulent activity, or violation of programme terms may result in:
• Removal of points
• Cancellation of rewards
• Downgrade of membership tier
• Suspension or termination of membership