Frequently Asked Questions

What payment methods do you accept?

We accept all major payment methods: Credit/Debit Cards (Visa, Mastercard, AMEX, UnionPay), Apple Pay, Google Pay, Shop Pay and PayPal.

When will my order arrive?

Local delivery (Singapore): 3–5 business days

How much is local shipping within Singapore?

Free shipping for orders above SGD$50. A flat SGD$4 shipping fee applies for orders below SGD$50.

What should I do if I receive a damaged, defective, orincorrect item?

If your order arrives damaged, defective, or incorrect, please contact us immediately at lumieshopify@gmail.com. We’ll work with our delivery partners to resolve the issue and arrange a replacement as quickly as possible.

Do you offer refunds?

All items sold are non-refundable.

Need more help?

If you can’t find the answer you’re looking for, email us at lumieshopify@gmail.com. To help us assist you faster, please include your order number (if applicable).